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Thread: HPTuners not working on laptop

  1. 05-22-2010 #1
    razor_burn
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    HPTuners not working on laptop

    I don't get it. I can install HPTuners on my PC in my house no problem. Now when I try to install it on my laptop I get a bunch of virus/unwanted program warnings. When it finally does install it won't find or install the interface. WTF? Is this a Windows 7 issue? I have Windows 7 on my laptop but Windows XP on the home PC. Help!
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  2. 05-22-2010 #2
    Bill@HPTuners
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    Sounds like an antivirus issue to me.
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"
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  3. 05-22-2010 #3
    razor_burn
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    Correction. It's Windows Vista on my laptop and not Windows 7. Sorry about that. How would the anti-virus softwear prevent windows from detecting and installing the interface?
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  4. 05-22-2010 #4
    Bill@HPTuners
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    Thats what an anitvirus software does.
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"
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  5. 05-22-2010 #5
    razor_burn
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    I've uninstalled the anti-virus softwear but still no luck. Windows vista will not find or install the interface. HPTuners installs no problem now but still no interface.
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  6. 05-22-2010 #6
    Bill@HPTuners
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    Did you install the drivers for the interface?
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"
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  7. 05-22-2010 #7
    razor_burn
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    They won't install. It says "failed" whenever I try.
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  8. 05-22-2010 #8
    razor_burn
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    I've removed the drivers from the Device Manager and tried to re-install them. Still says "failed" and to contact HPTuners.
    Last edited by razor_burn; 05-22-2010 at 05:30 PM.
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  9. 05-22-2010 #9
    razor_burn
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    Now I get "code 39". Driver missing or corrupted. WTF!?! Just for channel "A". Channel "B" installed properly.
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  10. 05-22-2010 #10
    razor_burn
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    Well I guess Windows Vista is just f-ing garbage because it works fine with Windows XP.
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  11. 05-22-2010 #11
    razor_burn
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    I just tried it again on both my home PC with XP and my laptop with Vista. Installs without a problem on the home PC with XP. No luck on the laptop with Vista. Way to go Microsoft. Unreal.
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  12. 05-22-2010 #12
    razor_burn
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    Is it because I have version 2.22?
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  13. 05-22-2010 #13
    wheelerman420
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    I have vista home edition on my laptop with no problems from 2.22 or the beta 2.23. Also you might try to download another malware\anti-virus program and see if it is an actual virus preventing you from installing anything, for instance maybe malwarebytes free. I have had this problem before.
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  14. 05-22-2010 #14
    Bill@HPTuners
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    Sounds to me like you are using a vista 64 bit operating system in which case you must install the signed drivers found here http://www.hptuners.com/forum/showthread.php?t=5228
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"
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  15. 05-22-2010 #15
    razor_burn
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    That fixed it. Thanks a million. I was ready to set up the laptop for target practice. Haha. Just needed the 64 bit drivers.
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