What do I have to do to get some tech support?

[PDTROB1]

I have sent 3 emails in the last week. When I emailed to buy the software someone called me back the same day. Now I have had a customers new ZR1 for a week and a half and I still cant tune it. I believe the problem is that I need newer software than the unit shipped with. I have seen some people on the forums calling it the new beta. I have scoured the HP Tuners website and have not found a place where it can be downloaded. What should I do?

[Bill@HPTuners]

Robert I returned ALL of your emails, here is the email string if you don't believe me, might want to check your email.

From: [email protected] [mailto:[email protected]]
Sent: Wednesday, November 10, 2010 11:15 AM
To: 'robert
Subject: RE: HPTuners.com Support Contact Request - 30409


Read with the newest beta

PLEASE READ THE ENTIRE DISCLAIMER FOR YOUR OWN SAKE!

This beta adds several new features for several platforms

This Beta also produces a new Debug.dat file found in your hptuners-settings folder, this should help with editor and scanner comms problems

We have posted an updated beta version 2.23 on your customer login page located at
www.hptuners.com
This update is to correct an issue for which you previously contacted support
Please Download & install this new version within the next 7 days before the
link disolves.
While we try to make our beta software as stable as possible it is possible
that bugs may exist and it is advised that you contact [email protected] with
any issues you may have.
If you do not feel comfortable using beta software, please use the latest
stable public release.
Support for beta software is available ONLY via direct e-mail to
[email protected] and install the next stable release as soon as it
becomes available for download via your customer login page at www.hptuners.com

If you post any issues or bugs regarding the beta on our forum or any other you will be suspended from any further beta testing.
Current Known issue(s) with this beta version are as follows:
OL eq ration minimum table in E40/E38/E67 files is incorrect.

Also RTT(real time tuning) may have bugs
Some 2010/2011 Camaro V8 customers have reported a no start issue after flashing if you run into this issue please contact us.
Some customers have reported read/write issues in some applications
If you run into any of these issues or others please contact us.

Check out our Demos Here http://www.hptuners.com/forum/showthread.php?t=5058

Thanks,
William Henn
HP Tuners LLC.
www.hptuners.com

Note: Please reply with a copy of the original message. Failure to do so may
result in your question not being answered. If you are an existing customer,
please include your serial # in your e-mail. This communication, and any files attached, contains confidential information that may be privileged. The information is intended only for the use of the individual(s) or entity to which it is addressed.

From: robert pigeon [mailto[email protected]]
Sent: Tuesday, November 09, 2010 5:06 PM
To: [email protected]
Subject: Re: HPTuners.com Support Contact Request - 30409

I did already but here it is again. Thanks.

From: "[email protected]" <[email protected]>
To: Robert
Sent: Tue, November 9, 2010 3:35:51 PM
Subject: RE: HPTuners.com Support Contact Request - 30409



Please send me a vcm suite infolog while connected to the vehicle in
question as shown in our demo's below so that I may further assist you.

Check out our Demos Here http://www.hptuners.com/forum/showthread.php?t=5058


Thanks,
William Henn
HP Tuners LLC.
www.hptuners.com

Note: Please reply with a copy of the original message. Failure to do so may
result in your question not being answered. If you are an existing customer,
please include your serial # in your e-mail. This communication, and any
files attached, contains confidential information that may be privileged.
The information is intended only for the use of the individual(s) or entity
to which it is addressed.


-----Original Message-----
From: Robert
Sent: Tuesday, November 09, 2010 3:44 PM
To: [email protected]
Subject: HPTuners.com Support Contact Request - 30409
Importance: High

Someone has requested to be contacted via the Contact Us page on
www.hptuners.com

Full Name: Robert Deleted

Address: deleted
City: deleted
State: deleted
Zip: deleted
Country: usa

Email: deleted for confidentiality

Phone: deleted for confidentiality

How did you hear about us: Friend

Details: This is Robert at %^& Motorsports. I am having some problems with a
new ZR1. I cant seem to download the origional file. The software seems to
think this car is a 2008.... My phone # is (209)845-#$%^.

[PDTROB1]

It was completely my fault sorry. All of your emails were in my spam folder.