Enhanced I/O Interface recall / repair

[gtodoug]

They are shipping it back via UPS ground. I dropped mine off at the post office on 3/14 and sent it 3 day priority. It got there thursday evening and they shipped it back out UPS ground and I recieved it 6 days later. I'm happy to have my HP tuners back up and running.


Thanks to the support staff at HP tuners.

Dougie

[TT_Vert]

can i just pickup my new EIO box in illinois where they ship from? THey are VERY close

Dave

[John_F]

My cable was delivered to Caspers on the 22nd. How long before it gets back to me ?????? ???

[Mitzelj]

Casper's got mine on Monday the 21st and it's not back yet, one day ground to my house. I dropped Chris an E-mail this morning looking for an update, but I didn't hear back yet. I'd love to know how much longer. Thanx in advance, Jeff

[Keith@HPTuners]

As of today we are experiencing about a 3 day turnaround.

Sorry for the delays!

[Mitzelj]

As of today we are experiencing about a 3 day turnaround.

Sorry for the delays!

Keith-
No problem on the 3 day, but tomorrow will be seven days, so would I exepect to see it back by Friday?? Thanx, Jeff

[2000Firehawk]

It's worth the wait.......
I know I know, I missed mine too, when it was away for repair...
I felt like an addict must feel.....
But, I just did a long 50 min drive into work, & it didn't hic-up
at all, not even once, like it used to do.......

Now I can't wait for 2.0....

Dave

[Deeavi]

Casper's got mine on Monday the 21st and it's not back yet, one day ground to my house. I dropped Chris an E-mail this morning looking for an update, but I didn't hear back yet. I'd love to know how much longer. Thanx in advance, Jeff

Same here! Mine was also received on the 21st, but I have not heard anything. I have an appointment for a dyno tune for Friday, 4/01. I have to drive 300 miles to get there and I was hoping to have mine back by now.

[pknowles]

It's worth the wait.......
I know I know, I missed mine too, when it was away for repair...
I felt like an addict must feel.....
But, I just did a long 50 min drive into work, & it didn't hic-up
at all, not even once, like it used to do.......

Now I can't wait for 2.0....

Dave

That's good to hear that you have no more hic-ups, I hope the recall solves my hic-up issue as well. Looking forward to mine coming back home. Thanks.

[Mitzelj]

Got mine back today. I hadn't considered that Casper was closed for Good Friday. Anyway what threw me for a bit of a loop is they had always E-mailed a tracking number, so I was assuming no tracking number no ship! So anyway, Thanx Guys! I'd much rather have a working unit after a short delay! Jeff

[TT_Vert]

can i just pickup my new EIO box in illinois where they ship from? THey are VERY close

Dave

X3!

[Keith@HPTuners]

No, sorry. Turnaround is not instant either so it still requires shipping.

[load97]

I have not been on, nor used my tuner for many months. I see this post, and it disappoints me that HP tuners can not offer a little something(Anything) for this inconvienience. When I originally bought mine, I thought the customer service was second to none, not second to one. I really dont want to pay the $99 to resubscribe to updates if this is the start of more inconvienences that cant be compensated. I bought hp tuners because I thought my other tuning software customer service was not up to par, now Im having doubts.
-Scott

[John_F]

Still waiting

[Justin@CASPERS]

For anyone with questions about the status of their EIO interface, please email us at [email protected] .. Please be sure to reference your EIO ID Number when emailing. We will respond to these emails as quickly as possible.

[Mitzelj]

For anyone with questions about the status of their EIO interface, please email us at [email protected] .. Please be sure to reference your EIO ID Number when emailing. We will respond to these emails as quickly as possible.

Justin-
I already got mine, but I wanted to thank you for stepping up and providing a source for information. Jeff

[John_F]

Thank you Justin. Should be here tomorrow according to tracking.
You've been a lot more help than the HPT fellas have :-/

[Missing2]

;D hey justin, finish my multec-2 -> bosch injector adapters..

you will be getting my cable soon i guess as well when my lazy arsh ships it out..

[Justin@CASPERS]

;D hey justin, finish my multec-2 -> bosch injector adapters..

Actually, these are being designed now. We are going to tool for them since there seems to be a rather large demand. Only thing we have left to do is spec the terminal we want to use!

If anyone has any other questions, send them to the email I had listed above.
--Justin

[Missing2]

Actually, these are being designed now. We are going to tool for them since there seems to be a rather large demand. Only thing we have left to do is spec the terminal we want to use!

If anyone has any other questions, send them to the email I had listed above.
--Justin

ohh, and i posted over on your forum.. but this answers some of my questions, and I still look forward to getting them