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Thread: Can't write tune, can't login to website, can't make new account..

  1. #1
    Tuner in Training
    Join Date
    Aug 2009
    Posts
    10

    Can't write tune, can't login to website, can't make new account..

    pretty frustrated...

    seems like every time I dig out HPTuners I run into some kind of problem that's outside of my control...

    I can't even log into my account to download a stable release since it says my login info is invalid, and if I go to send the password to my email account it says the info is invalid. If I go to create a new account it says the info is already in use...

  2. #2
    Senior Tuner
    Join Date
    Dec 2009
    Posts
    1,084
    Email support at hptuners.com with ur serial number

  3. #3
    Tuner in Training
    Join Date
    Aug 2009
    Posts
    10
    Quote Originally Posted by planethax View Post
    Email support at hptuners.com with ur serial number
    I did, just frustrating wasting 2 hours of my day on this stuff when it was working fine last time I used it...not sure what changes and not sure why my HPTuners.com account just goes astray...

    Sure glad it's my truck sitting on the dyno and not a customer's vehicle...this would be pretty embarrassing...

  4. #4
    Tuner in Training
    Join Date
    Aug 2009
    Posts
    10
    This turned into a waste of a day...

    Still can't log into HP Tuners to download the latest beta...

  5. #5
    Tuner in Training
    Join Date
    Feb 2018
    Posts
    29
    I cant create a account..."invalid".

    The key and SN are right from the box new from Summit

    J

  6. #6
    HP Tuners Support
    (foff667)
    Bill@HPTuners's Avatar
    Join Date
    Jun 2004
    Location
    Hailing from Parts Unknown
    Posts
    28,268
    email support. This 6 year old thread isn't going to be able to help you much^
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"