Support email delays 9/9/13-9/10/13

[Bill@HPTuners]

Our email system is down today, we hope to be able to get it up and running today but won't know much more until sometime after 5:30pm EST, sorry for the delay, I can receive all emails but unfortunately have no way to send responses at this time nor can I access any customer accounts.

With that said if you have any questions feel free to ask them here and I'll help as best I can under the circumbstances.

Thanks,
Bill

[DSteck]

When will 2.26 be out?!?!

[Bill@HPTuners]

post your serial number and I'll get the app key for you.

[Bill@HPTuners]

However, I've needed support probably a half dozen times in 5 years and it seems every time there is something up with email support. I've listed my number here in public so I can be contacted since this an odd instance. The key is written down, 500 miles from our location....ya know at the house....where people typically are. No clue why the key erased itself from the tuner but if they can post here I don't see why I can't get an email or phone call. Seems simple to me.

VPN is basically a security measure, when it fails I can't send emails. I can still receive them, get onto our website, etc. but cannot lookup customer info, etc. bad timing, yes but unfortunately not much I can do about hardware issues.

[MattKatz]

Serial 1103890384

[Bill@HPTuners]

Matt app key is 436V2-BBBSU-OQ3OB-R7OCB-VMVD3-42SU4-G3FR3

Guys please try and keep it civil

[MattKatz]

Thanks.

[izazzel]

i had and incurect vin/os system error reported and got email last week that there was a new build up for 2.24 how do i get that?

[planethax]

login at your customers page and you will see the link.
http://www.hptuners.com/customers/

[Bill@HPTuners]

via your customer page www.hptuners.com/customers

[Bill@HPTuners]

Unfortunately appears my vpn router took a dump, new one on the way, should be here sometime tomorrow.

[Bill@HPTuners]

finally back up, now to get caught up.

[1quikzz]

I had a similar problem, Ive been trying to retrieve a password as well as get an updated serial for new credits I purchased. I thought It was something wrong on my end I only now found this thread so I Apologize if I was a nuisance. I did call and leave my info to retrieve this but will post hear as may get to me quicker.

1096645582
Can be sent to my email or PM'ed to me here.

Thanks a ton!

[Bill@HPTuners]

email support, my email has been been up since wednesday.

[1quikzz]

email support, my email has been been up since wednesday.

I tried the email support several times didnt seem to get a response. Thats why I tried calling on Friday to see if I could get the info I need. I will try the email support again. Im still new to the whole procedure.

[Bill@HPTuners]

Sounds like you have some email issues in that case as I was caught up with my emails by friday and had nothing outstanding going into the weekend.

[1quikzz]

Sounds like you have some email issues in that case as I was caught up with my emails by friday and had nothing outstanding going into the weekend.

I just tried the email support again within the last half hour. None the less can you assist me with what im after?

[1quikzz]

Is the email support automated?

[Bill@HPTuners]

Is the email support automated?

No, its me and me alone

[Bill@HPTuners]

I just tried the email support again within the last half hour. None the less can you assist me with what im after?

Please do NOT expect a support email at midnight on a sunday, I try not to work weekends.