Results 1 to 7 of 7

Thread: Purchasing a used HPT setup, but current owner doesn't have his password

  1. 03-21-2014 #1
    LS4 Racing
    LS4 Racing is offline
    Tuner in Training
    Join Date
    Mar 2014
    Posts
    10

    Purchasing a used HPT setup, but current owner doesn't have his password

    Hello,

    I'm very close to purchasing a used HPT Pro with 6 remaining GM credits. The current owner has the license #, serial #, account information and software, but he seems to have lost his password to login to the tuenr. He apparently has tried twice to use the password reset, but has received no response.

    I don't want to pull the trigger on this sale until I'm certain that I'll have access when the unit arrives. Is there any resource available to ensure that the account is accessible and that the credits are as described?

    Any help would be greatly appreciated.
    Reply With Quote Reply With Quote
  2. 03-21-2014 #2
    Bill@HPTuners
    Bill@HPTuners is offline
    HP Tuners Support
    (foff667)     Bill@HPTuners's Avatar
    Join Date
    Jun 2004
    Location
    Hailing from Parts Unknown
    Posts
    28,268
    While we cannot verify how many credits have been USED on the interface you could always email support with the serial number and we can let you know if there are any flags on the account ie stolen, or what have you.

    Resetting the password isn't a big deal and we can do that for you once its in your possession so thats a non issue.
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"
    Reply With Quote Reply With Quote
  3. 03-21-2014 #3
    LS4 Racing
    LS4 Racing is offline
    Tuner in Training
    Join Date
    Mar 2014
    Posts
    10
    Thank you...Just sent a message off to support.
    Reply With Quote Reply With Quote
  4. 03-21-2014 #4
    LS4 Racing
    LS4 Racing is offline
    Tuner in Training
    Join Date
    Mar 2014
    Posts
    10
    Out of curiosity, any idea on turnaround time for a response?
    Reply With Quote Reply With Quote
  5. 03-21-2014 #5
    Jon S.
    Jon S. is offline
    Advanced Tuner
    Join Date
    Oct 2013
    Posts
    550
    Not sure where you are based ... its Friday night in North America ... around noon Saturday in Australia ... the next business day is Monday ... unless the HPT crowd never sleeps !
    Reply With Quote Reply With Quote
  6. 03-21-2014 #6
    LS4 Racing
    LS4 Racing is offline
    Tuner in Training
    Join Date
    Mar 2014
    Posts
    10
    Well, I was just wondering, as I sent the request this morning.
    Reply With Quote Reply With Quote
  7. 03-21-2014 #7
    Bill@HPTuners
    Bill@HPTuners is offline
    HP Tuners Support
    (foff667)     Bill@HPTuners's Avatar
    Join Date
    Jun 2004
    Location
    Hailing from Parts Unknown
    Posts
    28,268
    it didn't make it to support, resend please.
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"
    Reply With Quote Reply With Quote
« Previous Thread | Next Thread »