I must say that I am quite alarmed by what seems to be intolerance toward people asking what appears to be very legitimate questions. The manner in which this intolerance is shown is by locking threads that are asking for information related to when product is shipping, accompanied by instructions to "take it to email."
First of all, on its face, it makes no sense to tell numerous people to send numerous emails to "sales" when the issue could be more easily and efficiently addressed in a forum that everyone reads. If there are problems with shipping product, then say so. If there are multiple problems, then say so. If you made a mistake in promising a date, and now that date is now a month behind, then say so.
I think the part that this company is missing is that if you have a problem and you don't communicate it, you then have two problems, one of which is unnecessary and completely self-inflicted.
As someone who has yet to order an LS2 tuning product, I will say that this behavior on the part of company personnel and forum support staff is not going unnoticed. The people who have written are not being disrespectful or unreasonable, they are simply asking for information. By locking threads instead of answering the questions raised, you are making people less comfortable with your organization. I hope you see this.