Results 1 to 8 of 8

Thread: Problem installing software

  1. #1
    Potential Tuner
    Join Date
    Oct 2014
    Posts
    7

    Problem installing software

    I got a new laptop (Hp windows 8) and download the VCM suite 2.24 when I go to my down loads the screen just flashes when I click on scanner or editor. Any help is appreciated.

  2. #2
    Potential Tuner
    Join Date
    Oct 2014
    Posts
    7


    This is what the screen looks like.

  3. #3
    HP Tuners Owner Keith@HPTuners's Avatar
    Join Date
    Sep 2002
    Location
    Chicago, IL
    Posts
    6,395
    Where did you download VCM Suite from?

    The only place you should be downloading it from is the customer login page on our site. It will create shortcuts for you called VCM Editor and VCM Scanner.
    We got this guy Not Sure, ...

  4. #4
    Potential Tuner
    Join Date
    Oct 2014
    Posts
    7
    The customer page is where I downloaded it.

  5. #5
    HP Tuners Owner Keith@HPTuners's Avatar
    Join Date
    Sep 2002
    Location
    Chicago, IL
    Posts
    6,395
    The file you're looking for should be named VCM Suite.msi
    We got this guy Not Sure, ...

  6. #6
    Potential Tuner
    Join Date
    Nov 2014
    Location
    Rockford IL
    Posts
    3
    I have the same issue but I have the disc still can't seem to get it loaded also it doesn't help HP never sent me a application key

  7. #7
    Potential Tuner
    Join Date
    Oct 2014
    Posts
    7
    Still can't get it to work. Not sure what's up. It does say VCM suite.msi while I'm down loading. Then afterwards I cannot pull it up. Defiantly not getting any shortcuts.

  8. #8
    HP Tuners Support
    (foff667)
    Bill@HPTuners's Avatar
    Join Date
    Jun 2004
    Location
    Hailing from Parts Unknown
    Posts
    28,266
    maybe your antivirus is quarantining it thinking its a virus or something, hard to tell, contact support.
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"