Results 1 to 5 of 5

Thread: Selling Hptuners cable/ Cannot log in with serial number and password

  1. 04-01-2015 #1
    bluehawk2
    bluehawk2 is offline
    Tuner in Training
    Join Date
    Apr 2008
    Posts
    23

    Selling Hptuners cable/ Cannot log in with serial number and password

    I am selling my Hptuners Pro cable and I am trying to help the person buying the cable from me. I gave him a screen shot of the serial number and application key under the information tab of vcm editor. Vcm editor says that it is the 2.1.18 version. The buyer tried to create a new account by entering the serial number and application key, but it says that it is an invalid application key.

    If I gave someone at hptuners the information I have is there any way to verify if the serial number and application key are correct? I sent an email to support@hp[tuners about it yesterday, but no response yet.
    Reply With Quote Reply With Quote
  2. 04-01-2015 #2
    bluehawk2
    bluehawk2 is offline
    Tuner in Training
    Join Date
    Apr 2008
    Posts
    23
    just read that support is "out of the office" until april 7. Is there any way to get a new application key sent to me? Whatever email address that is linked to my serial number is old and deleted by now. It would have to be sent to my new one.

    thanks
    Reply With Quote Reply With Quote
  3. 04-02-2015 #3
    ElecTech
    ElecTech is offline
    Senior Tuner
    Join Date
    Feb 2006
    Location
    South Carolina
    Posts
    1,525
    Quote Originally Posted by bluehawk2 View Post
    just read that support is "out of the office" until april 7. Is there any way to get a new application key sent to me? Whatever email address that is linked to my serial number is old and deleted by now. It would have to be sent to my new one.

    thanks
    Log into your customer page and change your profile to the new e-mail. Then, in the box labeled "Your Account Credits" you'll see a link that says "Click here to receive your latest application key via email."

    That software version is extremely old so I don't know if that will cause you any issues with the transfer., but this should help.
    Jaime
    Reply With Quote Reply With Quote
  4. 04-02-2015 #4
    bluehawk2
    bluehawk2 is offline
    Tuner in Training
    Join Date
    Apr 2008
    Posts
    23
    Quote Originally Posted by ElecTech View Post
    Log into your customer page and change your profile to the new e-mail. Then, in the box labeled "Your Account Credits" you'll see a link that says "Click here to receive your latest application key via email."

    That software version is extremely old so I don't know if that will cause you any issues with the transfer., but this should help.


    thanks for the reply!

    That does help me but I don't even know my customer password. I am hoping someone with support will have mercy on me! lol I don't have the old email that is on the account so I cant get a new password.
    Reply With Quote Reply With Quote
  5. 05-08-2015 #5
    LSX-SS-LS
    LSX-SS-LS is offline
    Potential Tuner
    Join Date
    May 2015
    Posts
    1
    ok ive sent an email but im posting here also I bought a used tuner but the guy cant remember his email so we can change it now I cant get in and buy credits how can I fix this thanks
    Reply With Quote Reply With Quote
« Previous Thread | Next Thread »