Sent an email into support---Can't license 2011 F series

[Programmer]

I'm not sure if you guys are gone today or...I'm trying to license 2011 F series, and It'll only give me the option for the 2 credit choice.

What's up ?

[Bill@HPTuners]

Typically if its an invalid vin/os pair according to the information we have the software will only give you a single vcm license option, no year/model. Which is what it sounds like you are running into.

[Programmer]

No. It's not an invalid VIN/OS .... I had to license the single to get the customer out the door. Your email busted ?

[Programmer]

I sent you screen shots, and tried to explain what was going on, etc...
Have also since then sent a 2014 and 2010 truck file with info that will not work. The 2014 has an invalid OS/VIN combo.

[Bill@HPTuners]

http://www.hptuners.com/forum/showth...-19-15-8-24-15

2.24 wouldn't even allow you to license any file that gave an invalid vin/os pair error so you would need to basically send the customer away, 2.25 allows you to do single vcm licenses rather than waiting on us so that you don't lose a customer.

[Programmer]

Like I tried to explain initially....2.24 -- 2011 truck...I was not getting any invalid VIN/OS error. The setup would not let me license the group -- vehicle only. I was not using 2.25.
2.24 would only let me license the single vehicle. It was licensed, and emailed back to them. I've never been able to edit from an invalidOS/VIN vehicle ever.
2011 6.2 Raptor.hptLicense error.jpg

[Bill@HPTuners]

2.24 cannot support late model fords as far as I know.

2.24 cannot open the file you have attached.

[Programmer]

Like I tried to explain initially....2.24 -- 2011 truck...I was not getting any invalid VIN/OS error. The setup would not let me license the group -- vehicle only. I was not using 2.25.
2.24 would only let me license the single vehicle. It was licensed, and emailed back to them. I've never been able to edit from an invalidOS/VIN vehicle ever.
2011 6.2 Raptor.hptLicense error.jpg

2.24...2.25 (Beta) version is the one I meant. Correct, 2.24 doesn't do anything with the newer Fords.

[Bill@HPTuners]

might be another ford oddity where they used the same os id in multiple years, not the first time I've seen it, likely won't be the last. Make sure to email this file to support at hptuners.com with the file in question and your information, and I can have our ford engineer look it over and add it to multiple years if necessary. Its pretty rare we make these exceptions but with ford they do some odd things like this.

[Bill@HPTuners]

FYI I looked through my emails and couldn't find one pertaining to this so feel free to resend as that might be your best bet in this case.

[Programmer]

Sent August 19th, support@hptuners.

Here's the tail end of the VCMsuite info.txt
1008858004 4V4ZJ-J7K4Z-5K4QV-J6JQN-5JKJJ-JJJ57-ZDBST
Available Credits: GM 1/999, Ford 11/197, Dodge 0/6
Available License Slots: 266/409
GM Gen3 (LS1 Based) V8 Cars, (GM: 70)
GM Gen3 (LS1 Based) V8 Trucks, (GM: 70)
GM V6 Cars, (GM: 60)
2004 Chevrolet Trailblazer (6 cyl), (GM: 6)
2002 Chevrolet Trailblazer (6 cyl), (GM: 6)
2004 Oldsmobile Bravada (6 cyl), (GM: 6)
2005 Chevrolet Trailblazer (6 cyl), (GM: 6)
2003 Chevrolet Trailblazer (6 cyl), (GM: 6)


2006 Pontiac Solstice (4 cyl), 86YMXBM052714109, (GM: 2)
2006 Pontiac Solstice (4 cyl), (GM: 5)
2007 Saab 9-3 (6 cyl), 86HFV6J687122692, [Crooks], (GM: 4)
2007 Chevrolet Cobalt (4 cyl), (GM: 6)
2008 Chevrolet Kodiak (8 cyl) 6.6, 86YRLFJ70660430 , (GM: 2)
2004 Chevrolet Cavalier (4 cyl), (GM: 6)
GM Gen4 (LS2 Based) V8 Cars, (GM: 25)
2006 Chevrolet Colorado (4 cyl), (GM: 6)
2007 Cadillac SRX (6 cyl), 86YPJTJ687141264, (GM: 4)
2007 Ford F-Series (8 cyl) 4.6 5.4, (Ford: 8)
2003 Pontiac Grand Am (4 cyl), (GM: 6)
2005 Ford Mustang (8 cyl), 1ZVFT82H555178383, [TurboCar-S], (Ford: 2)
2006 Lincoln Mark LT (8 cyl), 5LTPW18566FJ01615, [2006 Linco], (Ford: 2)
2013 Ford Mustang (8 cyl), (Ford: 12)
Dodge NGC3, T15EH0340E9ZUN, (Dodge: 2)
2011 Ford F-Series (8 cyl) 4.6 5.0 5.4 6.2, 1FTFW1EF1BFB93870 KTCP1CB, (Ford: 2)

I was trying to license the entire group-- and it would not allow me to do so, even though I had enough credits purchased to do so.

2006 Lincoln Mark LT (8 cyl), 5LTPW18536FJ16203, [2006Lincol], (Ford: 2)
Ford Oak 1024K, 1FTLR4FE7BPA72692 PYFP2A2, (Ford: 2)
Ford Tricore 1797, 1FTFW1ET5DFC73570 KGCV2C6, (Ford: 2)
2010 Ford F-Series (8 cyl) 4.6 5.0 5.4 6.2, 1FTSX2B50AEB21818 TENF2N4, (Ford: 2)
2010 Ford F-Series (8 cyl) 4.6 5.0 5.4 6.2, (Ford: 11)
2005 Dodge Magnum (8 cyl), T3NEH341448JRU, (Dodge: 2)
Dodge NGC4, 2B3CA4CT1AH256282 68052006AE, (Dodge: 2)
2009 Ford Mustang (8 cyl), (Ford: 12)
2005 Ford Mustang (8 cyl), (Ford: 11)
2012 Ford F-Series (8 cyl) 4.6 5.0 5.4 6.2, 1FTFW1R62CFA59588 BBHM1K3, (Ford: 2)
2007 Ford Mustang (8 cyl), (Ford: 12)
2011 Ford F-Series (6 cyl), (Ford: 12)
2014 Ford Mustang (8 cyl), (Ford: 12)
2013 Ford F-Series (6 cyl), (Ford: 12)
2013 Ford F-Series (8 cyl) 4.6 5.0 5.4 6.2, (Ford: 12)

[Bill@HPTuners]

The vin/os information likely wasn't in our database at the time this is explained here pretty thoroughly http://www.hptuners.com/forum/showth...-Error-message

2.24 wouldn't have allowed you to license the vehicle at all.

2.25 gives you the option, either you can
a. send us the file for review just as you would've done with 2.24
b. do a single vin/os pair license for 2 credits but you won't get the upgrade credits for it

[Programmer]

The vin/os information likely wasn't in our database at the time this is explained here pretty thoroughly http://www.hptuners.com/forum/showth...-Error-message

2.24 wouldn't have allowed you to license the vehicle at all.

2.25 gives you the option, either you can
a. send us the file for review just as you would've done with 2.24
b. do a single vin/os pair license for 2 credits but you won't get the upgrade credits for it

2.25 allowed me to tune it--wouldn't let me license the year/group.

[Bill@HPTuners]

Correct, I believe I stated that in my previous posts.