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Thread: Hp tuners will not connect to my car

  1. #1
    Tuner in Training
    Join Date
    Jan 2016
    Posts
    16

    Hp tuners will not connect to my car

    I have an 06 mustang gt and i bought the credits to tune my car my problem is the base tune will not read for the first time the scanner works fine im able to view all my pids and dtcs the error message that im recieving is controller unlocker x11 service not supported

  2. #2
    I had the same problem on Saturday with an 06gt
    it would read out but after the read was completed it would not open the file to save like normally
    couldn't figure it out

  3. #3
    Advanced Tuner AKDMB's Avatar
    Join Date
    Sep 2014
    Location
    NC
    Posts
    344
    Do you have the scanner and editor open at the same time?Try having just the VCM Editor open when you connect to the car.

  4. #4
    HP Tuners Owner Keith@HPTuners's Avatar
    Join Date
    Sep 2002
    Location
    Chicago, IL
    Posts
    6,395
    Make sure you're using the latest software, VCM Suite 3.0, available on your customer login page.
    We got this guy Not Sure, ...

  5. #5
    I had the latest beta from Friday
    and no scanner wasn't open
    I will try the newest 3.0

  6. #6
    Tuner in Training
    Join Date
    Jan 2016
    Posts
    16
    i have been using the latest beta it refuses to even begin reading the vcm

  7. #7
    Tuner in Training
    Join Date
    Jan 2016
    Posts
    16
    also can someone send me a link to 3.0 i cant get it through my account long story nvm i found it

  8. #8
    Tuner in Training
    Join Date
    Jan 2016
    Posts
    16
    i downloaded the latest beta and i am still receiving the exact same error message error message.png

  9. #9
    Advanced Tuner Billf6531's Avatar
    Join Date
    Jan 2004
    Location
    Calgary, Alberta, Canada
    Posts
    605
    Did you ever resolve this issue - the error message in the previous post?
    Best regards,
    Bill
    Silver 2003 C5 roadster, M6, Euro red/amber tails, Z06 Ti mufflers, Z06 2 cat H-pipe, Z06 airbox, and HPTuners s/w - available to any Corvette or other GM vehicle in Calgary, and also for Ford and Dodge products, including Cummins

  10. #10
    Was this issue ever fixed?