I got 3.0 working today without freezing finally. Had to switch to my other, older laptop that has an AMD A4 processor and Windows 7. I had been using it with 2.24 for logging to get me by until today. Neither 3.0 or 3.1 worked as of today on my newer laptop with a Core i5 and Windows 10. I haven't tried the beta on the older laptop yet, been backed up bad with all the issues trying to log and tune.
So you've isolated it to your laptop, that's more progress.
Now we need to figure out why the heck it works on some machines and not others.
We got this guy Not Sure, ...
I will install Beta 3.1.xx on my other Dell M4800 which is near the same physically as the failing machine, only it has Win7 not Win10 and try this evening. I don't have an AMD to test.
Joe, just a heads up from what I can tell the operating system doesn't matter, we've had at least 1 customer with win 7, win 8 & win 10 having the issue. Thus far the ONLY commonality has been intel i series processors ie I3, I5, I7 and the one customer that switched to an amd laptop the issue went away...
It doesn't have to be perfect, it just needs to be done in two weeks...
A wise man once said "google it"
Tried 3 versions of scanner software.
Sony LapTop Model SVF15N190X
Operating System: Windows 8.1 Pro
CPU: Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz
Memory: 12 GB
512 GB SSD
Scanner version
2.24.1172:
Started scan with wideband - worked. Stopped and started the scan 9 times. Worked every time.
3.00.26:
Started scan with wideband - worked. Stopped scan (pressing red button) started scan - worked. Stopped scan and started- Failed. Only data that was logging was the wideband. Stopped scan, started still only shows wideband. Stopped scan, disconnected (using vehicle button) reconnect shows information being loaded, no errors, press record and only wideband data. Disconnect using vehicle button, unplug USB, replug USB, connect, loads no errors, press record and all data is logged again. Stop record, start record and only wideband data.
Repeated the process with wideband not logging and had the same results minus the logging of the wideband data. After stop and start no data would be logged.
Disconnected wideband from MPVI.
Repeated the process with wideband not logging and had the same results minus the logging of the wideband data. After stop and start no data would be logged.
Scanner version 3.1.44
Exact same results as 3.0.26. After stopping and starting the scan only wideband data would log.
Replaced laptop with Dell running Win10. Same results.
2/19/2016 9:41:46 AM
VCM Suite Product: VCM Scanner 3.0.26
Operating System: Windows 8
Microsoft .NET: 4.0.30319.34209
CPU: Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz
Available Memory: 9,716 MB
[Specific Vehicle]
2012 Chevrolet Camaro (8 cyl), 86ABD2K320255E6D, [ZL1], (GM: 2)
Hardware: 0121
Firmware: 0120
PartNumber: 0000006220
BuildDate: 1/30/2015 12:00:00 AM
InterfaceOnTime: 1.19:22:14.3900000
ROM: 00 3F 00 81 00 01 00 00 FF
Config: CC 88 00 00 00 40
System Info: F7 00 00 00
Comm Errors: 40 00 00 00 02
SPI Info: 40 15 A5 5A 4E 41 00 00
VehicleConnectedTime: 1.19:22:14.3900000
DetectedProtocols: CAN
SAE J1979 Info: CAN, 500 kb/s, Standard 11 bit, 500 kb/s, ECM: 7E8
ECM: 7E8, CAN, ECM -EngineControl - E67, GM Gen4
VIN: 2G1FS1EP9C9800590 - 2012 Chevrolet Camaro SS, 6.2 L, 8 Cyl
Serial: 86ABD2K320255E6D
OS: 12652955
Calibration IDs: 12652955, 12652794, 12654982, 12625997, 12654123, 12652796, 12641023, 12653287
Calibration VNs: 0000315B, 000053D9, 0000646D, 00001F46, 00002494, 00004783, 00008AF9, 00000FE7
Basic PIDs: 46
On the laptops that are crashing, can you try closing all the charts/gauges/graphs, and only use the channels display. What does it do then?
We got this guy Not Sure, ...
I will try this tonight, ran out of time last night late.Originally Posted by Keith@HPTuners
Good heads up. I do have an older laptop with a core2 Duo but it is very limited on HDD space (I think 500MB free on a 50GB SSD). I can see what I can do.
Does not matter if all of the windows are closed. It will still quit logging data. I closed all windows other than the data window. Still stopped logging.
hp here with i7...i have another hp with a different i series processor i can test. i have used the record feature for logs and it doesnt drop out information. i do not have an amd laptop to use unfortunately.
It could be a CPU throttling issue, it could be some of the windows API calls we make..
We're trying to see if we have any HPT employees with a laptop that also has this issue. At that point, that's what we need to solve it, a laptop that has the issue, that we can develop and test on.
We got this guy Not Sure, ...
I would be happy to bring mine, along with the vehicle, to the mother ship if it will help solve the problem.
Rob
2017 Chevrolet SS 6mt LSA
Prior - 2015 Chevrolet SS 6MT LSA
Old - 1998 BMW 540I Supercharged 402 LS2/T-56 swap
Older - 1992 BMW 325i 402 LS2/T-56 swap
Very old - 1995 BMW M3/ 402 LS2/T-56 swap
Keith, i can edit the cpu throttling in battery options and see if it makes a change about to go for a drive now will report back
I had already set my laptop for 100% CPU as part of my early config. In digging through the power management settings I saw an option called "USB Selective Suspend" that was initially enabled. I just changed it to disabled and will do some more experimenting.
power options for usb and for processor scaling had no effect on scanner unfortunately :/ tried with both public scanner release and the beta and it was worse with the beta
I am having identical results as jsllc with both a laptop with an i7 and my surface with an i5.
Wideband is the only thing that continues to log after a certain period of time. I'm going to go into the BIOS/uefi settings and see how much I can change (maybe some of the Intel power save features or virtualization technologies are part of this issue).
Interesting. We do have some surfaces in the office we can test on.
We got this guy Not Sure, ...
Sadly uefi is locked down to only security on/off so I can't play with any if the power/sleep state stuff.
Ran test win different laptop:
2/19/2016 11:07:06 PM
VCM Suite Product: VCM Scanner 3.0.27
Operating System: Windows 10
Microsoft .NET: 4.0.30319.42000
CPU: Intel(R) Core(TM)2 Duo CPU P8600 @ 2.40GHz
Available Memory: 2,220 MB
[Specific Vehicle]
2012 Chevrolet Camaro (8 cyl), 86ABD2K320255E6D, [ZL1], (GM: 2)
Hardware: 0121
Firmware: 0120
PartNumber: 0000006220
BuildDate: 1/30/2015 12:00:00 AM
InterfaceOnTime: 2.08:09:55
ROM: 00 3F 00 81 00 01 00 00 FF
Config: CC 88 00 00 00 40
System Info: F7 00 00 00
Comm Errors: 40 00 00 01 82
SPI Info: 40 15 A5 5A 4E 41 00 00
VehicleConnectedTime: 2.08:09:55
DetectedProtocols: CAN
SAE J1979 Info: CAN, 500 kb/s, Standard 11 bit, 500 kb/s, ECM: 7E8
ECM: 7E8, CAN, ECM -EngineControl - E67, GM Gen4
VIN: 2G1FS1EP9C9800590 - 2012 Chevrolet Camaro SS, 6.2 L, 8 Cyl
Serial: 86ABD2K320255E6D
OS: 12652955
Calibration IDs: 12652955, 12652794, 12654982, 12625997, 12654123, 12652796, 12641023, 12653287
Calibration VNs: 0000315B, 00003C97, 0000D1BE, 00001F46, 00002494, 00004783, 00008AF9, 00000FE7
Basic PIDs: 46
Trouble Codes:
Controller Type ID By OS: 5040
Diagnostic Requirements: None
Scanning Methods: ISO 15031-5 Mode 0x01 Functional, ISO 15031-5 Mode 0x01 Physical, SAE J2190 Mode 0x22, HPT Mode 0x23, GM Mode 0x2C 0x2D 0xAA, CAN Listener
After stopping the scan a starting again only the wideband data would appear, after a little over 30 seconds the rest of the data appeared again. I will try with this system (older laptop Dell E6500) and run log for a duration if possible. I did run a 45 minute log today on ver2.24 on my Sony without issue bet ver 3.x is still a no go as described above.
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