inteface not found

[cfiester]

Had to have my laptop restored. Installed version 3.0 off the website. when I try to connect and read the ecu I keep getting interface not found. I installed the latest version 3.0 from the hp tuner website. Please help.

[Bill@HPTuners]

make sure the drivers are installed, that is the most common reason for this message.

[Boost]

http://www.hptuners.com/forum/showth...r-installation

[cfiester]

got it guys. thanks for the help. Had a issue with the usb driver.

[Boost]

I am still having a problem with this. Specifically, I just switched to a newer / better laptop dedicated to HP Tuners. It meets all of the requirements and I downloaded the latest software. On my previous laptop it was good to go at this point but with this new one I get the I.N.F. message. So I followed the instructions I posted above just to find that Scan works but the Editor still gives me the same message on two different supported vehicles, one licensed and one not. So I went to Device Manager to ensure both channels are fully there and they are. Still no workie.

At the moment I have just re-downloaded the software and requested a new application key. I'll post an update soon.

[Bill@HPTuners]

I am still having a problem with this. Specifically, I just switched to a newer / better laptop dedicated to HP Tuners. It meets all of the requirements and I downloaded the latest software. On my previous laptop it was good to go at this point but with this new one I get the I.N.F. message. So I followed the instructions I posted above just to find that Scan works but the Editor still gives me the same message on two different supported vehicles, one licensed and one not. So I went to Device Manager to ensure both channels are fully there and they are. Still no workie.

At the moment I have just re-downloaded the software and requested a new application key. I'll post an update soon.

Very simple, email support http://www.hptuners.com/contact.php if you continue having issues with your interface.