Huge thanks to Keith for helping with Firmware update error

[Billiumss]

Yesterday I installed the new software update. I had a guy coming over to my house to do some basic tuning on his 1999 Camaro SS M6 around 6:30-7pm.

I fire up the laptop, plug cables in and try to download the file. I got the message box that I need to update my firmware for my MPVI. So I did exactly like it said and after I hit begin, I got a error box that can't find the interface.

I tried it again and then I got a write timeout error. Then I noticed the red LED on my interface was on (ERROR) I tried and tried for 10 minutes and still couldn't get it to work.

My customer drove over an hour to my house and I thought I was screwed and might have to send my interface back and we would have to do this again another day.

So I got on the computer and sent Keith a email about my problem. I waited for about 10-15 minutes and I got a response. I tried his suggestion and it didn't work.

I emailed him again, and 2-3 minutes later I got a response of trying to do the firmware update with my desktop computer. First time I tried it it didn't work, but the 2nd time, worked like a charm!

I just wanted to let everyone know that even though HPT doesn't have a phone number, they are on the ball and respond rather quickly.

Thanks again Keith, it was very much appreaciated!

Bill

[Bill@HPTuners]

Glad to see everything got worked out for you quickly

[Keith@HPTuners]

Thanks for your support!

[EC_Tune]

Billiumss:
I had a "similar" experience updating in that it didn't take the first time. But it worked the 2nd time around no problems. Just had to unplug the MPVI from the USB port & re-plug after 20 seconds. Just like the instructions said.

BTW: What did you do differently?

EC

[Billiumss]

I did like the instructions said but I kept getting a write timeout error.

Tried my desktop and then it worked on the 2nd try.