Issues with Editor in new 3.4 version

[Grip]

I just updated from 3.2 to 3.4. The VCM scanner connected and let me log. When I attempted to open the editor, I get a pop-up saying that there is an "Unhandled exception".

Any ideas?

[Grip]

No matter what I click on, the write icon is greyed out so I cannot make any changes to my ECM.

[Keith@HPTuners]

Please contact support so we can get this fixed for you ASAP

[Grip]

Contacted support through the home page (twice). Once on Friday and again today. Still no response, other than the automated one.

[Grip]

I wanted to give an update. First, I did find the Support email in my spam folder. Whoops!

Second, I figured out the reason for the error message. Support asked my to attach an "info log" .

http://www.hptuners.com/forum/showth...acting-support

When I did, I noticed that it said I was in "Demo mode". I checked the application key box under the help tab and sure enough, I was in Demo mode. I re-entered my application key and no more error code.

Good luck to all and thanks to the support desk!

[rpmextreme]

I have the same error but it's only on 1 or my 3 computers I updated. I will check to see if I'm in demo mode and report back.

[Grip]

I hope it works for you and hopefully this helps others.

[AKDMB]

Thanks for the info. I would get the "unhandled exception" error whenever I would try to open a file. I could open tune files via File>Recent Files, or even open them from Windows Explorer, but clicking the "Open File" button would exclusively cause this error. I went to Help>Application Keys and found while my application key was still present there was another box marked Demo Mode, once I deleted the Demo Mode Application Key I had no more problems.