Is Anyone manning support@hptuners ????

[Doug904]

I've sent an email in on Sunday and resent the same today, even got a auto response from the one on Sunday. I need to know the information sent as I don't wanna purchase anymore credits until I do.

Thanks!! Doug

[Keith@HPTuners]

What's your ticket #?

[Doug904]

76296

[PLP]

your lucky to get a reply, I can not even get a reply to my post from a couple of days ago re a ticket a month old with no response

[Keith@HPTuners]

your lucky to get a reply, I can not even get a reply to my post from a couple of days ago re a ticket a month old with no response

What's your ticket #?

[PLP]

72543



Thanks

[Bill@HPTuners]

I've sent an email in on Sunday and resent the same today, even got a auto response from the one on Sunday. I need to know the information sent as I don't wanna purchase anymore credits until I do.

Thanks!! Doug

Alonzo should be sending you a response shortly but just to put it out there the upgrade credits information can be found here http://www.hptuners.com/help/vcm_edi...credit_faq.htm and is explained in much greater detail then we could ever explain it in a single email.

Basically doing single vcm licenses is a very inefficient way to license vehicles and these licenses only go towards year/model licenses to the point where you could literally get the year/model license for free(0 credits) if you did enough single vcm licenses and ONLY the year/model licenses go towards the unlimited vcm license

so if you get a license for free none of it goes toward the unlimited vcm license

if you do it for 4 credits 3 of those go towards the unlimited vcm license

if you do it for 12 credits 9 of those go twoards the unlimited vcm license

Hope this helps

[MichaelAZ]

Can you help me bill 76574. My suite doesn't give me any options for ac pressure settings? Why is that.

[Bill@HPTuners]

Can you help me bill 76574. My suite doesn't give me any options for ac pressure settings? Why is that.

Unfortunately this was a tuning related question which we cannot get into, feel free to ask on the gen 3 car/truck section.