Does Hp Tuners have anyone in support that actual monitors and responds Support Emails?
I has been almost a week and no response relating to Ford PCM Fault that Occurred after Hpt Wrote Vin to Ecu.?
Does Hp Tuners have anyone in support that actual monitors and responds Support Emails?
I has been almost a week and no response relating to Ford PCM Fault that Occurred after Hpt Wrote Vin to Ecu.?
What is your ticket number?
It doesn't have to be perfect, it just needs to be done in two weeks...
A wise man once said "google it"
#92855Originally Posted by Bill@HPTuners
its in our head engineers work in queue to review, no eta currently.
It doesn't have to be perfect, it just needs to be done in two weeks...
A wise man once said "google it"
Seriously???,
So the customer will be hear in around 4hrs after 400km to have the issue fixed. Surely 1 week is enough time it has been over 2 weeks from initial date the Support ticket and file was submitted,
Very Poor support when cant even respond to Support emails, But i guess you have already been paid for the credits so there is no monetary urgency for you to reciftfy.
Almost another week and no reply or rectification
Sometimes the solution to a problem is not easy nor quick to find, considering they don't have access to the car
9 sec Montecarlo SS
Hptuners Wrote the vin to ecu which is great,but appears to have affected the Vid Block which disabled the cruise control.
Not Ground breaking stuff just needs to be re enabled in the Ori File so i can write it and problem solved.
Not Sure Why it Take 4 weeks to do so.
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