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Thread: Can't log in to hp tuners with interface serial number and key code

  1. #1
    Potential Tuner
    Join Date
    Aug 2017
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    1

    Can't log in to hp tuners with interface serial number and key code

    I can't log into hp tuners using the serial number and key code, says invalid customer login, but the dealer who I purchased it from can... I have the 8 credits but that's all, I did update it with the newest download before i tuned anything. Kinda confused any help is greatly appreciated.

  2. #2
    HP Tuners Support
    (foff667)
    Bill@HPTuners's Avatar
    Join Date
    Jun 2004
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    Hailing from Parts Unknown
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    28,261
    open a support ticket, we'll be able to get you up and running quickly.
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"

  3. #3
    Potential Tuner
    Join Date
    Aug 2017
    Location
    Illinois
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    I also can't login with my code please help

  4. #4
    Tuning Addict 5FDP's Avatar
    Join Date
    May 2012
    Location
    Rogers, MN
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    13,559
    Do what he said, contact support.
    2016 Silverado CCSB 5.3/6L80e, not as slow but still heavy.

    If you don't post your tune and logs when you have questions you aren't helping yourself.

  5. #5
    Potential Tuner
    Join Date
    Aug 2017
    Location
    Illinois
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    9
    Thanks I have, I think turned in a ticket.
    Ticket ID: 95136
    Subject: HPTuners.com Support Contact Request - 28061
    Department: Support (Existing Customers)
    Type: Issue
    Status: Open

  6. #6
    Potential Tuner
    Join Date
    Aug 2017
    Location
    Illinois
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    resolved, user error.