You do raise a good point about us knowing everything, about our software that is..
So, the majority of the time we DO try to put as many answers to common questions we think will arise in the help files.. We hope that users will read the help files before coming to the board or e-mails (we receive hundereds of e-mails a day)...
But yea, it is very easy to look something over, there is so much reading material!!!
We too don't remember every last case scenario and will use the feedback of the current release to help improve the help files for the next release.
What has really helped with the .12 release though is the community/member interaction on this forum. I see a lot of questions have been answered by other members and moderators which is great!