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Thread: 2018 Mustang stock file wont open, already tried updating HPT

  1. #1
    Potential Tuner PowerLabs's Avatar
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    Oct 2009
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    Ann Arbor, MI
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    2018 Mustang stock file wont open, already tried updating HPT

    As the title says. I'm trying to open a 2018 Mustang 5.0 Stock file and get an error that it is "Unsupported or newer version found". Its a file from the repository. Do I need a beta version of HPT for this to work?

  2. #2
    HP Tuners Support
    (foff667)
    Bill@HPTuners's Avatar
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    Jun 2004
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    Yes, you need to open a support ticket and we will issue you the beta.
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"

  3. #3
    Advanced Tuner
    Join Date
    Dec 2017
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    I do have a open support ticket but they kept asking for my device number under it and I kept telling them I don't have it yet I just have the demo software before I buy it. can you still assist me bill?

  4. #4
    Senior Tuner veeefour's Avatar
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    Oct 2016
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    Poland
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    Because support works for verified customers only? If you want help you have to buy your device first - those guys won't work for free you know?