Won't license vehicle

[c24s/c]

Hey,
got everything installed, plugged it into my 01 cavy z24 (s/c with gm s/c reflash from dealership) and tried to flash->read the vcm for the first time to license car and it keeps telling me that i have an 'invalid vin/os - unable to license vehicle'.

Heres my vcm suite info.

I also emailed this to support, but anybody have a similar problem/fix?

Nate

[c24s/c]

ok.

Chris sent me a link to a software update and i tried it but still didn't work. So it still comes up with 'invalid vin/os pair. Cannot license'.

Again, the vcm suite info is attached from this update.

Nate

[Shifted]

DOesn't look like it got installed, your version number should be 2.1.13

[c24s/c]

oopps i must have attached the wrong file. tried 2.1.13 version again with the same result. "invalid vin/os pair".
vcm suite info attached..again

[c24s/c]

It works!
Keith just sent me another 2.1.13 and it licensed my car this time.

Thanks!

Nate

[Bill@HPTuners]

[jimyc99z24]

I am also trying to tune a customers car here and have tried an update which Ken sent me for the 2.1.13 beta version and it still did not work. I need this fixed asap as he is only in town for the weekend and needs the car tuned. I have attached the log file to the email I sent to Keith but it is for the 2.1.11 because i have been trying all versions i have and still nothing grrrrr, help guys pleaseeeee, Keith I have emailed you about this please update the status.

[Bill@HPTuners]

Jimyc what kinda car you trying to tune?

[Gunk Mudder]

I am having the same problem.

I get...

Request access failed: unable to license vehicle.

[Bill@HPTuners]

I am having the same problem.

I get...

Request access failed: unable to license vehicle.

what year/make/model vehicle & what version are you currently using, 2.1.12? usb or serial interface?

[Gunk Mudder]

I have a 2006 Chevrolet corvette (ls2). I am running ver .12 I also cannot seem to get the record button to work on the interface module... When I push the record button the err light comes on. I am using the usb interface. The VCM scanner software seems to work. I just can’t get the editor or the data logger on the interface module to work

[Bill@HPTuners]

as for stand alone data logging http://mysite.verizon.net/whenn1/HPT...onelogging.swf i dunno what to tell you about the licensing thing other then read through www.hptuners.com/help and if that still doesnt cover it contact them via email on your customer login page.

[Gunk Mudder]

Thanks for the info, unfortunately, I had already tried this, without wathcing the flash demo. After watching the demo, it gave me a couple of pointers, but none of them panned out. I am still getting the err light coming on when I pushe the record button. And I still cannot get it to license the vehicle.

I have emailed tech support.

Thanks again

Jerry

[Bill@HPTuners]

how many PID's are you trying to log? try logging 24 bytes or less & see if that works...that flash demo is flawless & should allow it to work everytime without issue. Im thinkin the request access thing might just be a need to pull some fuses...im sure support will know better then I though.

[Gunk Mudder]

Update...As it turns out, the software that a dyno shop used (not hptuner) to tune my vehicle locked the computer. This was causing my 'unable to license vehicle' error. The shop did not know the new version of the software (not hptuner) was set out of the box to lock the computer. They changed the setting and reflashed the computer with the factory tune to unlock the computer. Now hptuner connects without issue! I have not tried the data loggin since the computer was unlocked.