Getting Error when trying to record

[fst100]

so recently I decided to try out the standalone datalogging while out tuning my 02 Camaro z28. I was able to load the config (took about a minute for it to load though?) from the vcm scanner into the hp tuner box and after I fired up the car and disconnected the connector that's between the box and my laptop and pressed/held the record button, the "ERR" indicator lit up as well as the "BUSY" light. when I pressed the "STOP" button, it did nothing. i unplugged the OBD2 connector and reconnected to retry but to no avail. I'm running version 3.2.125 fwiw. am i missing something or am i to email bill and open a ticket from there?

[Bill@HPTuners]

Update to 3.6, no reason for you to be running software from 2015

[fst100]

ok, i'll update to version 3.6 and retry again.

[fst100]

updated to version 3.6 and still got the ERR after holding the record button for a few seconds and the Busy light also was on.

[Bill@HPTuners]

email support with your .hpt file, vcm suite infolog and your channels config

[fst100]

I somehow got it to work while on lunch break. what I did was hold the STOP button until the BUSY LED let up then I held the RECORD button and the LED lit up and was able to record. odd that I have to hit the STOP button first then hit the RECORD button.