Vehicle wont let me license/write tune.

[Jalon Sparks]

I just got a customer car and I licensed the pcm. once a made a change to the tune file and saved the file with a new name I went to write the tune to the vehicle and it said unlicensed vehicle. please help!!

[Keith@HPTuners]

Did the file come from the vehicle you're trying to write to?

If it did, you'll likely need to open a support ticket to get this resolved.

[Ben C]

Re read and select which modules to read. De select the fuel pump module.

[Ben C]

The default should be to open the window that let's you select which modules to read, then this happening is less likely.

[Jalon Sparks]

yes the customer just dropped the car off. I read the file from the car then I proceeded to save the stock file and license the vehicle(which I thought I did successfully) then made changes to the tune, saved those changes with new file name and tried to write the tune to the vehicle and that's when it gave me the message "unlicensed vehicle".

[Jalon Sparks]

car has a p01 ecm.

[Bill@HPTuners]

https://support.hptuners.com/

[Jalon Sparks]

Ticket Sent!

[Chandler450]

Did you get any resolution on this problem? My car just did the same to me. Uploaded, saved stock file, used 2 credits one for file and one for car. Tried to download same file today and it's asking to license the file, but it will let me make changes and save.
Just wondering if there is something I can do before starting a ticket?

I figured my issue out, I was downloading the fuel controller along with the ECU and I think it wanted a credit for that. The tip off was a read error when downloading.
Once I downloaded the ECU only all is well.

[Bill@HPTuners]

glad to hear it was an easy outcome, most are.