Bill,
I apologize I didn't see this while I was at work. I have not opened up a support ticket but do have teamviewer if that will help. Please let me know if you need anything.
Bill,
I apologize I didn't see this while I was at work. I have not opened up a support ticket but do have teamviewer if that will help. Please let me know if you need anything.
I subscribed to the thread so hopefully that doesnt happen again Bill. If I don't respond quickly next time feel free to give me a call. Phone number is in my main profile on the HPT site (not the forums profile). I'm assuming you can look me up with the serial number of my MPVI2.
Please open a support ticket and post the ticket number in this thread you can open the ticket here https://support.hptuners.com/index.php?/Tickets/SubmitOriginally Posted by newtonf57
I'll be happy to work with you this week to do some testing and other options.
It doesn't have to be perfect, it just needs to be done in two weeks...
A wise man once said "google it"
Here you go Bill. I set the email address on the ticket as my work email so that I see emails immediately.
Ticket ID #136796
we found a firmware bug that we believe is causing some if not all of these sync issues. I'll reply in this thread once ready for testing.
Newton I responded to your ticket after finding out about the firmware.
It doesn't have to be perfect, it just needs to be done in two weeks...
A wise man once said "google it"
All,
Just got done with a test session with Bill. I know he's a busy busy man dealing with all our issues so I wanted to take a sec to update everyone.
Bill added a credit to my account and then immediately turned around and it synced up instantly. Turned around and removed the credit and it synced and removed it as intended. Looks like the new firmware may be the solution. They are doing some further testing and only time will tell if the new firmware update will fix everyone's issue or not, but it certainly seems to have fixed mine. To clarify, I am unsure if this firmware has been officially released and available to all. Bill could probably answer that.
In order to help them track this if anyone in this thread has had this issue and the firmware update DID fix it, please make sure you respond and log it as fixed. This helps them make sure that the problem is truly corrected.
Thanks again Bill and Keith! Fantastic and rapid support once the issue was verified to be an issue, as always. You guys kick ass!
Last edited by newtonf57; 07-10-2018 at 12:28 PM.
appears a new firmware update has been released that appears to have fixed the issues Newton was facing during our teamviewer session. If you continue to have issues with a delayed sync problem please don't hesitate to open a support ticket for review but I'm hopeful this new firmware will fix most if not all of the issues.
It doesn't have to be perfect, it just needs to be done in two weeks...
A wise man once said "google it"
It doesn't have to be perfect, it just needs to be done in two weeks...
A wise man once said "google it"
I hadn't been having any trouble and now I am after the firmware update a bit ago. Bought 2 separate orders and no resync yet
I came in here to suggest exactly this - TV is freaking godly for troubleshooting situations like this.
What is your ticket number?
It doesn't have to be perfect, it just needs to be done in two weeks...
A wise man once said "google it"
Good to hear. I’ll update mine and then maybe upgrade to wireless soon.
Same issue, ticket #137234
3rd time this has happen to me.... it eventually works, best just to buy several credits till all this is worked out
Email Tunes, [email protected]
96 TA Blown/Stroked, 4L80E/Fab 9
15 C7 A8 H/C 2.3 Blower/PI
14 Gen 5 Viper
Custom Mid Engine chassis, AKA GalBen C
Purchased 2x credits, re-synced multiple times, credits still not showing
Ticket ID: 137496
We are currently alpha testing some new firmware that we hope might help, thank you for your patience.
It doesn't have to be perfect, it just needs to be done in two weeks...
A wise man once said "google it"
Any updates on this?
This system seems to again be a poorly executed and rushed release.
Can you please advise when I am able to access my credits I have purchased
Thanks, Bill
Ticket ID: 137781
Team Viewer is ready if needed
Please download and install the latest 4.1 beta, there is a new firmware update that fixes the problem.
I count sheep in hex...
Ok i downloaded on 2hrs ago that did a firmware update, I didn't fix it ill download again now and try
