Retrieve License

[lstgr81]

Backstory: I have had had 5 tunes received by my remote tuner, and all of a sudden my Interface stopped working. After more than several email exchanges with Corey, I had to send in my first MPVI2 unit back to HP tuners with an RMA. It was replaced after being found defective, and a replacement sent back to me, wasted a week. For the past week and a half, I have tried all the paths I can think of to get it to write my car, but I cannot get the new unit to license my vehicle to continue tuning. Corey has basically wrote me off, and cannot seem to understand the issue.

Perhaps some in the actual community can assist? These 9-5 support hours are cute, but do not work when people have actual jobs.

What am I doing wrong, and why will it not use the 'available credits' HP tuners says I have?

Should I just uninstall all this crap and start again? I have been trying to get my car's tune completed for over 3 months and I am fed UP.

Current parameters:

8/29/2018 8:01:14 PM
VCM Suite Product: VCM Editor 4.0.12

Operating System: Windows 7 Service Pack 1
Microsoft .NET: 4.0.30319.42000, 4.7.1 or later
CPU: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz
Available Memory: 4,308 MB


Device ID: xxx
Credits Purchased: 2
Credits Used: 0
Credits Available: 2


ID: xxx
HardwareVersion: 1.4.0
ManufactureDate: 8/13/2018 7:57:46 PM
PartNumber: 6230
FirmwareVersion: 2.0.111
PoweredOnTime: 00:00:13
VehicleConnectedTime: 00:00:12


Protocol Info: ISO 15765-2, CAN, 500 kb/s


Programmed State: Fully Programmed
OS: 12624402
Calibration IDs: 12624402, 92225785, 92225786, 92221540, 92225621, 92225620, 12619083, 92225787
Calibration VNs: 000018A3, 0000A8DB, 0000A63A, 0000647E, 0000D9EF, 00005177, 00003F71, 0000FA3A
Basic PIDs: 43
Trouble Codes:
Controller Type ID By OS: 5010
Diagnostic Requirements: None
Scanning Methods: ISO 15031-5 Mode 0x01 Functional, ISO 15031-5 Mode 0x01 Physical, SAE J2190 Mode 0x22, HPT Mode 0x23, GM Mode 0x2C 0x2D 0xAA, CAN Listener

None: 7EA, CAN - T43, GM A6
Serial: DV3178Q029229107
OS: 24243170
Calibration IDs: 24243170, 92232457, 92232458, 92232459
Calibration VNs: 0000CEDE, 0000CE66, 000023B9, 00002830
Basic PIDs: 7
Trouble Codes:
Controller Type ID By OS: 60
Diagnostic Requirements: None

[Bill@HPTuners]

screenshot of the error you are seeing would be helpful, infolog doesn't really help much and we really don't recommend posting them publicly.

[lstgr81]

Yeah, well I get nowhere with your support people unless it is seen so I figured I would skip one day of wasted support time this time. Also screenshots are worthless with your support as they apparently can’t be seen? Wow...

When I try to write the car it says “unlicensed vehicle”. I am told I don’t need key codes or anything, should just read the car and it’s magically ready to go..

[Bill@HPTuners]

I am told I don’t need key codes or anything, should just read the car and it’s magically ready to go..

Correct, MPVI2 its basically read, edit, license upon flash, magically ready to go.

[lstgr81]

Great to hear. Then this new unit doesn’t work if that’s really the only answer your support team has.

You guys have my phone number. Call me when you get in the office and you can log into my computer and see how it doesn’t work.

[Bill@HPTuners]

What is your ticket number?

[lstgr81]

[#140243]

[Bill@HPTuners]

teamviewer request sent.

[lstgr81]

Thank you.