I had been using an old 3.4 version since it was the last version I had before my car went down a little over a year ago. Flashed the car with a tune and ran a bunch of logs over the past week. Updated to newest software because a tune wouldn't open that tuner sent me. Still wouldn't open after update so then updated to the latest beta which then allowed it to open the file.
At this point my cable became useless to flash a tune or to log with the scanner. I get error boxes saying invalid cable and don't have license support. Make sure I have correct application key.
This is where my next problem starts. I went to the box the cable came in from back in 2015 and it had a paper in it saying the key would be in an email. I looked through emails and don't have but a few from hptuners and they are just telling me there were updates available in 2016. I tried logging in to my account on hptuners.com and it said my email didn't exist which I have had for a very long time so I couldn't have used a different email and like mentioned I had a few emails from hp anyway so they have my email. So having said that I can't go on there to look af my key on the account. I created a new account but that isn't helping me with getting my application key, so how can I get that again?
I am hoping that will fix my issue since 2 others said they had the same problem with their cable failing to work after updating and they put in their application key again and it worked.