Hey i was wondering how long it usually takes for support to get back with people? Its been 2 days. I was just wondering. This is the first time i have used tech support. Thanks
Hey i was wondering how long it usually takes for support to get back with people? Its been 2 days. I was just wondering. This is the first time i have used tech support. Thanks
What is your ticket number?
It doesn't have to be perfect, it just needs to be done in two weeks...
A wise man once said "google it"
168840
Bill did you find out anything?
Come on Guys! Its been a week and nothing??? No wonder everone want to swap to SCT.
I don't want to swap to SCT.. No way jack lol.Originally Posted by Joey351sc
Knock Retard is the reduction or prevention of knock by lowering ignition timing:
(+) Adding Knock Retard = Reducing Timing. PCM is seeing knock.
(--) Lowering Knock Retard = Increasing Timing. PCM isn't seeing knock.
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2014 Mustang GT Premium. VMP Gen2R Supercharged with an FTI 3000rpm Converter. JLT, BMR, Steeda, Viking, etc.
Don't fix it if it ain't broken | Maximum effort gets maximum results
i have been on their forum and got a lot of help.
Strange they always get back to me within 2 days. Did you check your spam folder, etc?
Knock Retard is the reduction or prevention of knock by lowering ignition timing:
(+) Adding Knock Retard = Reducing Timing. PCM is seeing knock.
(--) Lowering Knock Retard = Increasing Timing. PCM isn't seeing knock.
__________________________________________________ ________
2014 Mustang GT Premium. VMP Gen2R Supercharged with an FTI 3000rpm Converter. JLT, BMR, Steeda, Viking, etc.
Don't fix it if it ain't broken | Maximum effort gets maximum results
I apologize, I've touched base with the tech currently working on your ticket so he can review it further.
It doesn't have to be perfect, it just needs to be done in two weeks...
A wise man once said "google it"
Thanks i really appreciate it.
He replied again on April 19th, we still have not received your reply with the information we requested
It doesn't have to be perfect, it just needs to be done in two weeks...
A wise man once said "google it"
I sent the info on 04-10-19. I will resend it again right now.
We did not request a screenshot of the error. Eric requested a VCM suite infolog and the debug.dat file which you have yet to provide us.
It doesn't have to be perfect, it just needs to be done in two weeks...
A wise man once said "google it"
I have sent those files 2 times now. I was just posting a pic of what it was doing. Here is the files and dates I sent them. Don’t tell me that y’all have been waiting on me.
Yup, we're still waiting on those files.
It doesn't have to be perfect, it just needs to be done in two weeks...
A wise man once said "google it"
Just an FYI I looked at your NEW ticket 170322 and you still have not sent use the vcm suite infolog we requested, so we're still waiting on you to provide us this. It is a vital piece of information, without it we cannot move forward.
It doesn't have to be perfect, it just needs to be done in two weeks...
A wise man once said "google it"
Hey man I'm just trying to ask for help. I will show you the emails if you need me to. I sent everything like was ask. I have been talking to Eric. He advised me its my Yahoo. email that is causing the problems. Since i changed emails. It seems to be working. FYI attacking your customers is pretty offensive.
No one is attacking you man.
They asked for files. They didn't get them. They told you that they didn't get the files they asked for.
That's called "facts", not "attacks".
So let me get this straight. you have access to my email? You have seen that they wasn't sent? NO? OK then its none of your business. So please stay out of my business. I said please.
