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Thread: I need to buy some new credits, but it's saying my MPVI is registered to another user

  1. #1
    Potential Tuner
    Join Date
    Apr 2019
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    3

    I need to buy some new credits, but it's saying my MPVI is registered to another user

    So I sold my MPVI to someone a few months back and ended up buying it back today. I need to buy 2 more credits, but it's saying it's registered to someone else (even though he gave me his username and pass and it's showing he doesn't have a MPVI registered to his account). The MPVI says he has used it on a 2007 Silverado so I'm confused about that. Is there anything I can do to get this working tonight or do I have to wait until they open up tomorrow?

  2. #2
    HP Tuners Support
    (foff667)
    Bill@HPTuners's Avatar
    Join Date
    Jun 2004
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    Hailing from Parts Unknown
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    No problem, please open a support ticket at https://support.hptuners.com/index.php?/Tickets/Submit
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"

  3. #3
    Potential Tuner
    Join Date
    Apr 2019
    Posts
    3
    ticket sent. Thanks!

  4. #4
    HP Tuners Support
    (foff667)
    Bill@HPTuners's Avatar
    Join Date
    Jun 2004
    Location
    Hailing from Parts Unknown
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    28,247
    Cym
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"

  5. #5
    Tuner in Training
    Join Date
    May 2019
    Posts
    46
    i need to add my device on my hp tuner account but it says another user owns the interface