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Thread: hptuner support team?

  1. #1
    Tuner in Training
    Join Date
    Nov 2016
    Posts
    13

    hptuner support team?

    does hp tuners have support staff? I'm a cobb protuner looking to expand to other ecoboost platforms and wanted to verify support and get setup on hptuners, but the lack of being able to reach anyone is concerning.

    I opened a sales ticket in your kayako support suite and got no response after a week, I then opened another and still no response. When I click the ticket it says "please login", but there is no login mechanism available and still nothing via email.

    Is this normal?

  2. #2
    HP Tuners Support
    (foff667)
    Bill@HPTuners's Avatar
    Join Date
    Jun 2004
    Location
    Hailing from Parts Unknown
    Posts
    28,247
    The majority of our sales staff is at sema this week which is likely the reason for your delay.
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"