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Thread: New to HP need help with criticle file not found!

  1. #1
    Potential Tuner
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    Angry New to HP need help with criticle file not found!

    Hi everbody, New to HP Tuner very excited but every time i open VCM Scanner it says scanner .HPT db was not found. you will be unable to scan any vehicles. you must reinstall the software tryed removing and reinstalling and nothing. any help will be apprecaited i did try searching but nothing.
    Thank You,

  2. #2
    HP Tuners Owner Keith@HPTuners's Avatar
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    Sep 2002
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    Are you copying/moving the files around at all manually?
    We got this guy Not Sure, ...

  3. #3
    Potential Tuner
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    no i just open up the scanner and it gives me that msg i can click ok then it opens up scanner but cant scan.
    ?
    thanks fopr any help

  4. #4
    HP Tuners Owner Keith@HPTuners's Avatar
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    Sep 2002
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    Ok, we'll need to help you further via a support ticket. Please create one here: https://support.hptuners.com/index.php?/Tickets/Submit
    We got this guy Not Sure, ...

  5. #5
    Potential Tuner
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    Ok i got it to work i uninstalled it again and reinstalled and now it works.