Defination not found???? please help a NOOB!

[popeye55]

i am using my pro for the first time on my 98 .2 S-10 well after i read entire it says definations failed, to email the file"which i cannot find" and my suite license so here it is. now what do i do??
Operating System: Windows XP
Microsoft .NET: 1.1.4322.573

VCM Suite Product: VCM Editor 2.1.12.0

Credits purchased: GM - 8 Ford - 0 Dodge - 0
Credits used: GM - 2 Ford - 0 Dodge - 0
Credits available: GM - 6 Ford - 0 Dodge - 0

License slots available: 407

Single Vehicles:
8TB29B8037 - Chevy S10 Pickup (L4) 1998 - First scan 98 S10

Date: 06/05/06
Hardware: 121
Firmware: 110
Part Number: 6220
Rom Status: 0 3F 0 81 0 1 0 FC FF
SPI Info: 20 15 FF FF 4E 41 0 0
Config: CC 88 0 0 0 80
System Status: F7 0 0 0
Comm. Status: 0 0 0 0 0
On Time: 0:13:21.390, 12:00.650

Type: Chevy S10 Pickup (L4) 1998
VIN: 1GCCS1946W8175897
VCM ID: 8TB29B8037
BCC:
ECM Seg 1 ID: 9356826
ECM Seed: 7F0037

[Keith@HPTuners]

Definition failed to load. You will be unable to edit this file.
Please e-mail this file to support at hptuners.com with a VCM Suite info log.

the file is wherever you saved it. Try the read again and save it to your desktop.

Also, try not to post your serial # and key on the forum as well.

[popeye55]

ok will do and be back in a minute

[popeye55]

ok here is what it saved to my desk top

when i open it it goes to editor, the i get the box appering in the middle saying file not suppported? now what?

[popeye55]

sorry about the key and serial number....NOOB mistake! i just talked wit a buddy if your, Frank "revolution raceworks from out there. i have a radix silverado ss, he said he knew you and sorta talked me into the sofware from ya.

[Keith@HPTuners]

You need to e-mail that file to support at hptuners.com

[popeye55]

what file. when i click to open the file i get the box saying defination not found?

[Bill@HPTuners]

that file.

[popeye55]

ok i must be plain stupid....i cannot get the file to open to copy it, not cut and paste?

[Bill@HPTuners]

do you know how to use email?

[popeye55]

heck yeah, i have tried to cut and paste it from my desk top, i have tried to open it, i have opened hptuners and clicked the file open and as soon as it goes to open i get the box saying defination not found please email to support. this is enough to honk the pope off!!!!

[popeye55]

any guess where i am doing this wrong??

[Bill@HPTuners]

Open your email
click new mail or compose email
click attach file
attach file
type something in the subject line
type something in the body section
click send

[popeye55]

ok i just sent it, guess i will have to wait and see what the deal is

[popeye55]

how much time will i have to wait for a patch to update my definations??? if i got new software why didn't it come with all new info???

[Bill@HPTuners]

http://www.hptuners.com/forum/showpo...94&postcount=4

[popeye55]

so this happens alot?

[Bill@HPTuners]

thats why we have beta testers such as myself...we try and catch as many as we can but sometimes its just not possible to catch them all. Its just a matter of them adding the software to get you up and running.

[popeye55]

well i guess that makes me feel a bit better, i wish i had a reply. i am wondering if they even got the file.