I have my custom tune files which is a HPT file. My RTD device does not recognize these files and the company that did the custom tune does not know how to convert the file from HPT to RTD. Any help will be much appreciated.
Please open a support ticket here: https://support.hptuners.com
We got this guy Not Sure, ...
I have my HPT tunes saved on my computer. I have and RTD device and my tuning guy does not know how to convert the file from HPT to RTD so i can use the tune. The problem is he is 100 miles away and i cannot go to the shop every time i need the tune removed for factory work. I really need the tune converted so i can load it back onto my truck. This is getting really frustrating.
I'm sorry you're having troubles and we'd love to help you. Have you already opened up a support ticket? If so, do you have your ticket number so that we can review the status? If not, please open a support ticket here: https://support.hptuners.com
It doesn't have to be perfect, it just needs to be done in two weeks...
A wise man once said "google it"