Sorry if this is in the wrong section. This is my first post, and I wasn't planning on it being about credits. It's also my first time using hp tuners, so I don't know how to troubleshoot the software yet. I have submitted a ticket via the website but I'd like to try and get this sorted out asap.
2012 zl1 manual
1. I bought the mpv12 pro link w/2 credits. Got everything in, installed the suite, everything updated just fine.
2. I pulled the stock tune, saved it, then logged and modified it as needed and saved it under a different name.
3. I tried to write it back to the ecu and I got the expected prompt to license it. I selected the ecu for 2 credits, which it said I had, and hit ok. The prompts disappeared, no follow up screens or anything.
4. I hit the write button again, and it prompted me to purchase another license, but this time, it shows I have zero credits. It now does this for both the stock untouched tune file, and the modified one.
The website itself says I still have 2 credits, while the software says I have zero. In the license menu, it shows the car as licensed. I've tried resyncing it from the help menu and even tried rebooting my laptop as a hail mary. Nothing worked. So right now it looks like the machine ate my dollar.
Is there a way to fix this, or do I have to accept that something went wrong and I have to buy more credits?