Hi, hoping for some help. When I bought my MPVI2, I also bought 1 license. The unit showed up within a couple of days, but no licenses. I opened a support ticket, 228949, which was responded to with resync the device. I resynced, still no credit. And, no response to the email advising that it didn't work. I kinda need that credit, because I need to get my vehicle going. What needs to be done to get the credit I bought?