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Thread: What happened to HPTuner customer service??? Nonexistent at the moment.

  1. #1
    Tuner in Training
    Join Date
    Jul 2020
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    10

    What happened to HPTuner customer service??? Nonexistent at the moment.

    What?s going on with support for the Nissan/Infiniti platform? Am I the only one going through this?

  2. #2
    Sorry i haven't been active on the forums lately. What can i help with

  3. #3
    Tuner in Training
    Join Date
    Jul 2020
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    10
    Quote Originally Posted by evan.s@hptuners View Post
    Sorry i haven't been active on the forums lately. What can i help with
    Evan,

    I?ve updated to the latest Beta software, and the extended data stream patch is available. However, when I apply the patch, then save the file and reopen it, it appears as though the patch is not applying. When I reopen the file, the option for applying the patch is still highlighted and can be applied again. Typically, when I apply patches on Ford vehicles, like the transbrake patch, the patch option becomes greyed out after it?s applied, saved and reopened. I want to confirm that the patch applied, and that it?s safe to flash before loading it.

    Also the speed density patch is not available for OS: 4GK6A.
    Can you add this extension?
    I would like to get it all the patches done at once and perform an write entire. Thanks again for the help Evan!