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Thread: Can't open VCM edit or Scanner after updating

  1. #1

    Can't open VCM edit or Scanner after updating

    Eve thing worked fine till I upgraded to VCM suit to latest version then can't open both programs , tried uninstalling and reinstalling but didn't work either
    Getting the following error message :
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: VCM Editor.exe
    Application Version: 4.9.135.0
    Application Timestamp: 5f8bc711
    Fault Module Name: KERNELBASE.dll
    Fault Module Version: 6.1.7601.23864
    Fault Module Timestamp: 595fa536
    Exception Code: e0434352
    Exception Offset: 0000c54f
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

  2. #2
    Advanced Tuner
    Join Date
    Feb 2016
    Posts
    221
    Go to the hp tuners website download area and download drivers.

  3. #3
    HP Tuners Support
    (foff667)
    Bill@HPTuners's Avatar
    Join Date
    Jun 2004
    Location
    Hailing from Parts Unknown
    Posts
    28,247
    4.9.427 is the newest beta, you appear to be running 4.9.135 which is about 300 versions old, definitely not the newest update. Try installing the newest update to see if that fixes it, if not please open a support ticket for further assistance.
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"