Results 1 to 6 of 6

Thread: Unknown Source error message trying to open .hpt

  1. #1

    Unknown Source error message trying to open .hpt

    Has anyone ever encountered an error message saying "Unknown Source" while trying to open a .hpt file?

    A customer of mine was having an issue with his vehicle after he had it tuned so I asked him to send me the tune file that is on the ECM. He sent me a .hpt file but I cant open it. I get the error message in both the current suite version and beta.

    unknown source error.jpg

  2. #2
    HP Tuners Support
    (foff667)
    Bill@HPTuners's Avatar
    Join Date
    Jun 2004
    Location
    Hailing from Parts Unknown
    Posts
    28,248
    are you able to post the file? If you don't want to post it publicly I recommend opening a support ticket for further assistance.
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"

  3. #3
    Of course. This is the file that was emailed to me.
    FA_Latest_Dyno.hpt

  4. #4
    HP Tuners Support
    (foff667)
    Bill@HPTuners's Avatar
    Join Date
    Jun 2004
    Location
    Hailing from Parts Unknown
    Posts
    28,248
    Please open a support ticket in this case and we can have one of our engineers take a closer look.
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"

  5. #5
    Advanced Tuner f.creek-ranch's Avatar
    Join Date
    May 2018
    Location
    Germany
    Posts
    573
    I got the same Problem with two files i read from cars and not have purchased...

  6. #6
    Quote Originally Posted by f.creek-ranch View Post
    I got the same Problem with two files i read from cars and not have purchased...
    When I had this issue, the client I was working with only read out the TCM which prevented the file from being opened via VCM Editor. Make sure Both the ECM and TCM are connected and read out.

    I suggest opening a support ticket since HPT was quick to figure out the problem for me.