Support Ticket Status

[2500HD8.1]

Trying to find out the status of a ticket I submitted on Oct 30. I have sent a couple of emails trying to find out the status of my ticket, but have not heard back. How do I find out the status of submitted tickets? I looked under my account and did not see an area for submitted tickets.

[Bill@HPTuners]

What is your ticket number?

[B8audiA4]

Hey Bill@HPtuners, I am not sure how to message you on here, just signed up but I submitted 2 tickets about definitions/checksums failed. It?s been a month and I have yet to here anything back about them. Ticket #248948
Original ticket was #248128 (may have had some wrong info in the first ticket so I submitted another one with correct info (248948). It?d be awesome to start tuning sometime soon

[2500HD8.1]

#246629

[Bill@HPTuners]

Hey Bill@HPtuners, I am not sure how to message you on here, just signed up but I submitted 2 tickets about definitions/checksums failed. It?s been a month and I have yet to here anything back about them. Ticket #248948
Original ticket was #248128 (may have had some wrong info in the first ticket so I submitted another one with correct info (248948). It?d be awesome to start tuning sometime soon

I spoke with the engineer assigned to your ticket and he said it will be a while before he will be able to map the definition.

[2500HD8.1]

I spoke with the engineer assigned to your ticket and he said it will be a while before he will be able to map the definition.

I am the OP, were you able to find out about my ticket, #246629?

[Bill@HPTuners]

I am the OP, were you able to find out about my ticket, #246629?

I'll have the support tech assigned to your ticket follow up.

[2500HD8.1]

Thank you.