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Thread: Trouble Ticket response

  1. #1
    Potential Tuner
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    Trouble Ticket response

    How long does it usually take for an HP Tuners trouble ticket response??? Im having license issues and ive put in a couple trouble tickets with no response???

  2. #2
    HP Tuners Support
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    Bill@HPTuners's Avatar
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    typically within 24hrs if its sent during business hours, what are your ticket numbers?
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"

  3. #3
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    #246294 (28 October 2020)
    #190623 (23 October 2019)
    #183937 (25 August 2019)

    Still unresolved.

  4. #4
    HP Tuners Support
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    Quote Originally Posted by JustDSM View Post
    #246294 (28 October 2020)
    #190623 (23 October 2019)
    #183937 (25 August 2019)

    Still unresolved.
    These were all responded to and each are currently in our engineers work in queue, unfortunately we have no eta for any additional tables for the applications you inquired about.
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"

  5. #5
    Tuner
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    Quote Originally Posted by Bill@HPTuners View Post
    These were all responded to and each are currently in our engineers work in queue, unfortunately we have no eta for any additional tables for the applications you inquired about.
    Bill,

    Thanks for the follow up. I apologize for the implied "no response". I should have more clearly stated that they have just been left unresolved to date.

  6. #6
    Tuner in Training
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    I have been waiting since Oct 14th, 2019 for a few tables to be added (Ticket # 189420). Inquired about it maybe 6 months ago and was told it would not be long.

  7. #7
    HP Tuners Support
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    Unfortunately adding tables is one of the hardest things for us to do because it really depends on the information we have ie the table address information. The fact is we try to add all of the tables that we are able to find when we first do a definition, when there is an inquiry regarding adding more tables we are essentially at the mercy of what information we have on hand.
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"