Since the purchase of my new tuning computer (Tuning School HP) in mid-December, I have not been able to read or scan my 06 Corvette's VCM. I initially received a message "invalid application key". Tech Support suggested I load the Beta software with new drivers, which I did, and then received message "unlicensed interface". On the 14th, at the request of Tech Support, I provided my VCM Infolog, License.dat and Debug.dat files and I'm currently awaiting their response. I have been using the HP Tuners>Contact Portal to contact Tech Support, receiving a new Ticket # with each Tech Support contact. I have not had any luck contacting Tech Support through <[email protected]>. The only way I have been able to receive a response from Tech Support is through the HP Tuners>Contact Portal. Is this the preferred way of contacting Tech Support? How long should I wait for a response before initiating another request for help?