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Thread: Controller Unlock: x36 Exceed Number of attempts - This time E38

  1. #1
    Tuner in Training
    Join Date
    Jul 2007
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    49

    Controller Unlock: x36 Exceed Number of attempts - This time E38

    Hey guys, Bill from HP locked the other thread pertaining to this but myself and a few others have had this happen multiple times, HPT says the tune file is corrupt or tuner locked but this is a dead stock ecu that was read out, modified and loaded back in. After about 5 or 6 revisions the ecu locks up and leaves us un-able to make any changes.

    Seems like a software issue but zero help from HPT on this, I am not going to license a 3rd ecu just to have it do the same thing and HP tell me too bad on the credits.

    Original Thread that myself and a few others replied to:

    https://forum.hptuners.com/showthrea...er-of-attempts

    Anyone have any more insight on this?

  2. #2
    HP Tuners Support
    (foff667)
    Bill@HPTuners's Avatar
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    Jun 2004
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    I'm sorry you're having troubles and we'd love to help you. Have you already opened up a support ticket? If so, do you have your ticket number so that we can review the status? If not, please open a support ticket here: https://support.hptuners.com
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"