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Thread: Unlicensed file after syncing credits to MPVI2

  1. #1
    Potential Tuner
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    Unlicensed file after syncing credits to MPVI2

    I?m a newbie to HPTuners, as the title says when setting up MPVI2 to laptop it asked for credits be synced. Which I did. I received a file to flash, was told You do not have a license for this file. My tuner told me I should have 2 credits, I see under VCM Suite info Credits purchased 2 Credits used 2. Can you help me?

  2. #2
    HP Tuners Support
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    Bill@HPTuners's Avatar
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    I'm sorry you're having troubles and we'd love to help you. Have you already opened up a support ticket? If so, do you have your ticket number so that we can review the status? If not, please open a support ticket here: https://support.hptuners.com
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"

  3. #3
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    Support

    Quote Originally Posted by Bill@HPTuners View Post
    I'm sorry you're having troubles and we'd love to help you. Have you already opened up a support ticket? If so, do you have your ticket number so that we can review the status? If not, please open a support ticket here: https://support.hptuners.com
    Bill, I believe my support ticket number is 20793. Thanks

  4. #4
    HP Tuners Support
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    Quote Originally Posted by GuyM View Post
    Bill, I believe my support ticket number is 20793. Thanks
    replied to your ticket it will require some troubleshooting steps.
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"