Unlicensed vehicle / PCM controller not detected 300c 5.7 2005

[Salim94800]

Hi !
It's my first day using HPT, i bought a MPVI2 and 2 credits.

I have problems when i try to read my car (2005 Chrysler 300c 5.7):

#1: When i click on read, my controller hardware is not detected so i select NGC3 after that i read the PCM and TCM
Capture2.PNG


After the reading i make a save and a copy
--> i make the modification on the copy one

#2: When i click on write, for PCM and TCM i have a notification that my vehicle is unlicensed and the 2 credits are used.
Capture1.PNG

I found that my car is like not detected and i don't understant why, I think that for my car i need only 2 credits for PCM and TCM.
What can i do to have this tune working?

Thanks

[Bill@HPTuners]

I'm sorry you're having troubles and we'd love to help you. Have you already opened up a support ticket? If so, do you have your ticket number so that we can review the status? If not, please open a support ticket here: https://support.hptuners.com