Lost Credits

[Cobradoc]

Has anyone else lost a vehicle license after their MPVI2 performed a firmware up date? I have been tuning off and on a car on the dyno. Shut down for the holiday and when I came back and plugged in my MPVI had a firmware update. Allowed it update wrote my current changes to tune and went to flash got a unlicensed vehicle message. I'm like, what? Look and make sure I have correct file open, yup. So I resynchronized and still nothing. Search licenses and sure enough pcm s/n is gone. Sent ticket in and they're looking but say its never been licensed. I have written numerous changes and flashed this vehicle last week. Only have to 2 files stock and a progress file for this car so its pretty simple. Never had this happen. Ticket #22886

[Bill@HPTuners]

I'm sorry you're having troubles and we'd love to help you. Have you already opened up a support ticket? If so, do you have your ticket number so that we can review the status? If not, please open a support ticket here: https://support.hptuners.com

[Cobradoc]

Bill I have ticket #22866. Thanks I did relicense it today, I had to get it done.

[Bill@HPTuners]

Looks like Peter replied to your inquiry yesterday and we are waiting on some information from you.

[Cobradoc]

I have sent all info requested. It was sent yesterday around lunch. Been emailing with Chris. So far no solution.

[Bill@HPTuners]

I have sent all info requested. It was sent yesterday around lunch. Been emailing with Chris. So far no solution.

You said it was ticket 22866...but now you put 22886 in your original post. Either way looks like one of our BEST support tech's is helping you

[Cobradoc]

Sorry Fat Fingers