Attempting to tune a new to me vehicle. I was able to read the vehicle, edit the file and license it. When I went to flash the file to the vehicle I got the error and couldn't write to the vehicle. Went through the steps on the help section of the website which suggested deleting the HP tuners folder on my PC, uininstalling the software and installing the latest beta. I even reverted back to an older known good application key which didn't solve the issue. Tried a different laptop and had the same problem. Used both beta and regular version of the latest editor with the same result.
Reached out to support last Wednesday and haven't been able to get anywhere with them despite several emails and two different representatives. Tested the MPVI on other vehicles and it works for the scanner but any functions inside the editor it says invalid app key.
I know the application key is correct, I've cut and pasted it from both the emails from support and the "my account" section of the website. I do not manually input the application key.
30676 ticket number if Bill happens to see this.