HPtuners Support -
I bought a MPVI2+ pro w/credits from Summitracing and it seems i got a DOA unit that can't be added to my account. I've been trying to get issued resolved for over a week via emails with you (support) - request (#32074)....
Why is it so hard to get RMA support???
I've provided the Invoice from Summitracing, pictures of the Unit and it's Box (per your own requirements on the website - see below)....
Still you ask for more info from Summitracing they don't even claim to track - "I see you provided your receipt do you have any paperwork with the serial number on it from Summit?"?
Here is your "Product Warranties & Return Policy" per the website -
https://www.hptuners.com/return-policy/
Limited Product Warranties & Return Policy
Limited Product Warranties
Interfaces and Hardware Components
Duration: One (1) year from the date of purchase
Coverage: This limited one (1) year warranty only covers product defects caused by HP Tuners and is only redeemable within the original country or region of purchase by the original purchaser. This limited warranty does not extend to software or other digital products. To make a warranty claim, please provide your Proof of Purchase (original invoice and order number), device serial number (if applicable), Debug and Info logs, license file and photo evidence of defects to HP Tuners Support.
I got a Dyno / Custom Programing appointment scheduled for next week and you've left with a $800 paperweight?
Sorry for the public Rant about lack of Customer Service coming from Support, but I've been working on the issues for over 2 weeks in total with support.
Regards,
Brian