Unknown Liscense new(?) MPVi2

[Burntendzz]

When trying to write to my vehicle with a brand new mpvi2 i get an "unlicensed vehicle error". I have tried resyncing interfaces and also "read vehicle". Nothing ever pops up for me to add licenses or credit. My profile on HP Tuners shows the device with 2 credits. I can use my tuners mpvi1 which he originally used to tune the vehicle and it works fine. I have never used one of these myself(I'm learning) but I also noticed a lot of vehicles under license information, is this normal? Any ideas to fix the unknown license error? I have attached some screen shots.

[5FDP]

If you yourself never spent the 2 credits on that new MPVI2, then it won't let you write it.

If your tuners MPVI has the license, only his would let you write to it.

That is how I am understanding what you wrote.

[Burntendzz]

If you yourself never spent the 2 credits on that new MPVI2, then it won't let you write it.

If your tuners MPVI has the license, only his would let you write to it.

That is how I am understanding what you wrote.

Sorry for the confusion
I have a new mpvi2 with 2 credits on it that will not write to my vehicle,it gives me an "unknown license" error doesn't even ask for me to enter a license when i read the vehicle. Can read fine, logs fine.

I can use the original Mpvi that was used to tune the car and it works fine when trying to write.

What can I do to get the MPVi2 to write?

Side note- I'm also not sure if my mpvi2 is a new unit, since it has so many licenses listed in "license information".

I also realize I spelled license wrong in the thread title

[Bill@HPTuners]

Sorry for the confusion
I have a new mpvi2 with 2 credits on it that will not write to my vehicle,it gives me an "unknown license" error doesn't even ask for me to enter a license when i read the vehicle. Can read fine, logs fine.

I can use the original Mpvi that was used to tune the car and it works fine when trying to write.

What can I do to get the MPVi2 to write?

Side note- I'm also not sure if my mpvi2 is a new unit, since it has so many licenses listed in "license information".

I also realize I spelled license wrong in the thread title

Please open a support ticket and we'll get you sorted.

[Burntendzz]

For anyone having this issue. Rename, or move your license.dat file to another folder, it is located under, "User/Documents/HP Tuners/Settings/" DO NOT DELETE IT, then try to write to your vehicle again.