RTD Flasher support or lack of

[mustangnik]

Good morning Everyone
I'm usually no the type to call someone out, but it is affecting my shop flow and finances

We have a customer's 2018 Chevy Silverado. Purchased the Procharger kit with RTD interface.
The software does not see the interface I have been waiting for HP Tuner Support since Monday morning, with a response about once a day until Wednesday, then nothing. The last thing they told me is to register the interface. How do I register it to My Account whn I can't get a verification code?
Yes the most up-to-date software and driver have been installed. I tried it on another laptop and still have the same issue.
Someone please help me!
ThanksRTD flasher no interface found for verification.pngRTD flasher no interface found.png

[Bill@HPTuners]

I'm sorry you're having troubles and we'd love to help you. Have you already opened up a support ticket? If so, do you have your ticket number so that we can review the status? If not, please open a support ticket here: https://support.hptuners.com

[mustangnik]

I'm sorry you're having troubles and we'd love to help you. Have you already opened up a support ticket? If so, do you have your ticket number so that we can review the status? If not, please open a support ticket here: https://support.hptuners.com

It is request# 44972

[mustangnik]

It is request# 44972

I have received the calibration file from Procharger.
I will need a refund on the 4 credits I had to use on my dongle
Thanks

[Bill@HPTuners]

Looks like our support tech replied to your ticket as recently as 5:27pm yesterday 4/14. I would recommend that if you are still having an issue that you reply to the ticket with any further issues you are having.

[mustangnik]

Looks like our support tech replied to your ticket as recently as 5:27pm yesterday 4/14. I would recommend that if you are still having an issue that you reply to the ticket with any further issues you are having.

I didn't receive a response

[Bill@HPTuners]

I didn't receive a response

I would suggest using an alternate email address in that case, our emails are going out but your email is likely rejecting them(possibly as spam). Unfortunately not much we can do about email issues on your end. I'd prefer not to post a screenshot of your personal information but we definitely replied multiple times, again as recently as yesterday early evening.