Transfer previous license to new MPVI2?

[madkidd007]

So I had a family falling out in the middle of trying to get my tune ironed out on the Lincoln. Question is can or will Hptuners support team let me use the new interface I bought tonight without having to pay for more credits since I am the one who paid for them the first time using a family members MPVI2? Sucks already having to drop $420 on a car I already have running and licensed, trying to avoid another $100 just because I can?t go five miles down the road to get the unit I?ve been using.

[Bill@HPTuners]

Licenses/credits are physically stored on the MPVI device itself, wherever it goes so do the licenses/credits. You cannot transfer credits/licenses from one device to another.

[madkidd007]

Licenses/credits are physically stored on the MPVI device itself, wherever it goes so do the licenses/credits. You cannot transfer credits/licenses from one device to another.

So that would be a no I’m screwed and have to pay another $100 just for using a different box

[5FDP]

Yes.

[G53]

Licenses/credits are physically stored on the MPVI device itself, wherever it goes so do the licenses/credits. You cannot transfer credits/licenses from one device to another.

I think my device might be corrupted or something... if i buy and register a second device, while staying registered to the first one with issues, can the credits be transferred?

[Bill@HPTuners]

I think my device might be corrupted or something... if i buy and register a second device, while staying registered to the first one with issues, can the credits be transferred?

I'm sorry you're having troubles and we'd love to help you. Have you already opened up a support ticket? If so, do you have your ticket number so that we can review the status? If not, please open a support ticket here: https://support.hptuners.com