Hello All,
Here is my problem... tried connecting my MPVI2 to my desktop as my laptop had to be wiped and Windows re-installed to become operable again.
I installed following the HPTuners recommendations, using the latest software and drivers on their website, as of 07/10/2022. Software opens as it should, but my desktop and now my revived laptop running Windows 10 Pro, both have the exact same issue. They will not recognize the MPVI2 as anything other than a "USB converter device" and an "unknown device".
The driver info for the "converter" shows the correct version and dates as the HPTuners provided drivers, but the unknown device is useless and won't accept drivers.
I've tried different cables, ports, both on my desktop and laptop, both have the exact same issue... will not recognize the MPVI2 correctly.
I tried plugging into a vehicle to try and trigger a firmware update, but the "protocol fails".
I'm at wits end with this thing. I opened a ticket, ticket 55608, providing photos and description, received a canned answer to use the website drivers, which I already did, and including info about flashing the vehicle, which I can't even do yet as the computer(s) don't recognize the device as it should be.
I'm not sure what to do. Has anyone had any sucess with Windows 10 and a MPVI2? I see lots of issues all over the internet, but no real solutions.
I previously had the MPVI2 working with Window 7 and had no issues at all. With Windows 10 this thing is useless.
Any help would be greatly appreciated. Thank you in adavance,
Mike Thompson Jr.
I've included photos of some of the details.
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